Troubleshooting

1. How do I reset the admin password?

Follow these instructions to reset your administrative password:

1) Download the reset_password.php. This file is located in the mailer folder.

2) Open that file in an editor and enter in your database.

You will see variables, db, db_user, db_password and db_host. For example:

3) Save the file and upload the server back to your web server. Make sure the file is put back in your mailer folder.

4) Go to the web page in a browser. For example go to:

5) Remove your database information from the reset_password.php page.

2. I am having trouble uploading large files, what can I do?

Uploading Large Files:

If you are looking to upload large files to the form to import contacts then you need to do the following:

1. You need to change the setting in PHP called:

upload_max_filesize

and

post_max_size

These values should be set to 16M

You can do this through the php.ini file or you can add this line to your apache under the virtual host and re-start apache:

php_admin_value upload_max_filesize 16M

php_admin_value post_max_size 16M

2. For MySql you have to have the variable:
max_allowed_packet to be equal to 16
This can be accomplished by:

modifying to /etc/my.cnf

and setting the:
set-variable = max_allowed_packet=16M

under: [mysqld]

Also keep in mind that my.cnf can reside in different dirs
depending on the installation. Usually it is /etc/my.cnf,
/var/lib/mysql/my.cnf, /usr/local/var/my.cnf.

3. Apache Upload Troubleshooting

If you are still having trouble once you set the parmeters above, then you should check the following apache limits

LimitRequestBody
LimitRequestFields
LimitRequestFieldSize
LimitRequestLine

You should check especially the first one in the
httpd.conf. It is possible the POST data is larger than the
value in the LimitRequestBody

4. Branding the product.

There are many ways to re-brand your product and we have explained the different ways below.

Customize Control Panel

From the Customize User Interface section click on Customize Control Panel from this section you can upload your own header and/or footer.

Customize Admin Page Powered By Link
To customize the admin powered by link you should customize the following line in the lib/etools2.php:
$admin_powered_by="Powered by <a href=http://www.XXXXX.com

Customize Help File Link
This line in the etools2.php file changes where the help link is pointed to in the admin section. You can have this file point to your own help pages or a support link that you setup.
$helpfile="http://XXXXXXXXXXXXX/userguides/branded/form/";

Other Miscellaneous Branding Customization

Within the admin section we have various sections such as:
Feedback, Order Other Software, Powered by, and other sections which can be customized.

To disable the following sections you should open the config file lib/etools2.php and within this file you should comment out the lines by placing a "#" in front of the lines that correspond to each section. The sections are below:

$feedback_link='http://www.XXXXXXXXXX/feedback.html'; $order_software='http://www.XXXXXXXXXX/overview2.html';
$admin_powered_by="Powered by <a href=http://www.XXXXXXXXX.com target=_new><b>XXXXX</b></a>";
$business_email="http://www.XXXXXXXXXXXXXXX.com";

For example if you wanted to comment out the feedback link then you would have:
#$feedback_link='http://www.XXXXXXXXXXXX.com/feedback.html';

Notice the "#"

5. Spaw Editor Problems

If you have problems with the spaw editor then before you submit a ticket please do the following:

Open up the file
/spaw/config/spaw_control.config.php

1.
in this file look for the line:
$spaw_root='/home/user/yourdomain.com/htdocs/produgram/spaw/

and make sure this points to the right location of the spaw directory.

-If you do not know the path to your spaw directory then you should ask your hosting company.

-Make sure you have a trailing slash after spaw

2.
If you installed the program on a non-secure server then look for the lines:
if(!$HTTPS) {

and make sure this points to the right location. Where it has YOURDOMAIN above, you should fill this in with your domain name and where it has DIRECTORY above, you should fill this in with the directory name of the software that you are using.

IF YOU DID NOT INSTALL THE SOFTWARE ON A SECURE SERVER THEN YOU CAN SKIP THIS STEP.

If you installed the software on a secure server then look right below the lines

if(!$HTTPS) {
$spaw_dir='http://www.YOURDOMAIN.com/DIRECTORY/spaw/'; // directory where spaw files are located
$spaw_base_url='http://www.YOURDOMAIN.com/DIRECTORY/'; // base url for images

and you will notice an "else" and then the same lines. You should fill out the "spaw_dir" and "spaw_base_url" but make sure it starts with a https://

6. Library doesn't physically exist error

Answer: If you receive this error you should do the following:

1. go to spaw/config/spaw_control.config.php. Find array $spaw_imglibs. Correct the path to the images directory. It

should be like this:

/home/user/www.site.com/htdocs/product/img/ (with trailing slash)

2. Check that this directory physically exists, if not, create it.

3. Give the web process permissions to write to it. E.g.
chmod 777 img

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